Frequently Asked Questions (FAQ)
What is Fesoli? Discover timeless, high-quality fashion that combines comfort and elegance, making every day feel special with individual looks.
Do you offer free shipping? Yes, all orders within Switzerland are delivered free of charge. No minimum order value, no hidden conditions — we want your delivery to be simple and easy.
How long does delivery take? Orders are processed within 1–2 working days. Standard delivery usually takes 2–4 working days. Once your parcel has been dispatched, you'll receive a tracking link so you can follow the shipment in real time.
Can I exchange my order? Yes, exchanges are possible. If you'd like to exchange an item, simply email us at info@fesoli.com and we'll help you find the right option.
How secure is my payment and personal data? Your security is important to us. Fesoli does not store sensitive payment information, and our checkout is fully SSL-encrypted, so your data is protected at all times.
What should I do if my order hasn't arrived yet? First, check the tracking link in your shipping confirmation. If your parcel still hasn't arrived after 7 working days, please contact us at info@fesoli.com and we'll look into it straight away.
Do you accept international orders? At the moment, we only ship within Switzerland. This allows us to offer the best possible shopping experience to our local customers. If we expand to other countries in the future, we'll inform our community first.
Which payment methods do you accept? We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, and Visa. Every payment is processed securely so your data stays protected.
How do returns work? You have 60 days from delivery to return items. Simply contact us at info@fesoli.com and we'll guide you step by step through the return process.
How long do refunds take? After we've inspected your return, the refund is usually processed within 7 working days. Depending on your bank, it may take a little longer for the money to appear in your account.
Can I change or cancel my order? If your parcel hasn't been dispatched yet, we may be able to make changes or cancellations. Please contact us as soon as possible after placing your order so we can help.
Need more help? Our team is always here for you. Email us at info@fesoli.com and we'll happily answer your questions personally.