Terms of service

Fesoli is the brand name of Fesoli. These General Terms and Conditions govern access to and use of the website http://fesoli.com/ (hereinafter the Website), operated by Fesoli with registered office at Chem. des Serves 7, 1228 Plan-les-Ouates, Switzerland. They also apply to all products and services provided through the Website. By accessing the Website or using our services, you accept these terms as binding.

Company name: Fesoli Address: Chem. des Serves 7, 1228 Plan-les-Ouates, Switzerland Email: info@fesoli.com

For fashion insights and trends, follow us on Instagram: @fesoli.ch.

Registration is not required to visit the Website. However, purchasing products and using certain features requires creating an account and accepting these terms. Fesoli offers fashion items through the Website. These terms set out the rights and obligations between Fesoli and users. If you do not agree with these provisions, you must stop using the Website and our services.

The Website is operated by Fesoli. The terms "we", "us", and "our" refer to Fesoli. Future expansions, features, or services will also be subject to these terms. The current version is always available on this page. Changes take effect upon publication. Our online shop is operated using Shopify Inc. technology.

SECTION 1 – ONLINE SHOP TERMS By agreeing to these terms, you confirm that you are of legal age in your state of residence or have the consent of a legal guardian. Use of the Website for unlawful acts or violations of applicable regulations, particularly copyright laws, is prohibited. The distribution of malware or harmful code is not permitted. In the event of violations, we may terminate your access to the service immediately.

SECTION 2 – GENERAL CONDITIONS We reserve the right to restrict access to the Website or services at our sole discretion. You acknowledge that data (except payment information) may be transferred over various networks and technically adapted. Payment data is always transmitted in encrypted form. Reproduction, distribution, or use of content or contact details without our written consent is not permitted. Headings are for convenience only and do not affect interpretation.

SECTION 3 – ACCURACY AND TIMELINESS OF CONTENT We do not guarantee the completeness, accuracy, or timeliness of the content on the Website. All information serves only as general guidance. Some content may be historical or not entirely current. We reserve the right to update it but are not obligated to do so. Users are responsible for checking for changes themselves.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES Prices may be changed at any time without prior notice. We may modify or discontinue products, services, or parts of the Website at our discretion. We accept no liability for price changes or service interruptions.

SECTION 5 – PRODUCT INFORMATION Some products are offered exclusively online and are subject to availability. Returns are governed by our Refund Policy. We strive to display colours and products as realistically as possible. Variations due to device settings are possible. We may set sales restrictions and adjust product information at any time. Offers are invalid where prohibited by law. We do not guarantee that products will meet your personal expectations or that identified defects will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION We may refuse or cancel orders. Order quantities may be limited per person, household, or order. Affected users will be informed through the contact details provided. You agree to provide accurate and current payment and account information. For further information, please refer to our Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES We may provide tools or features supplied by third parties that are outside our control. These are made available without warranty. Use is at your own risk. You should review the terms and policies of the respective third-party providers. Additional tools offered in the future are also subject to these terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT The Website may contain content or offers from third parties. We accept no responsibility for external content or actions. Before using external sites, their terms and privacy policies should be reviewed. Complaints regarding third-party products should be directed to the respective providers.

SECTION 9 – USER CONTENT AND FEEDBACK When you submit content, you grant us a worldwide, unrestricted right of use. We are not obliged to treat submissions confidentially, compensate for them, or respond to them. We may remove content that we deem inappropriate or unlawful. You warrant that your content does not infringe third-party rights and contains no harmful programs. We accept no liability for user-generated content.

SECTION 10 – PERSONAL DATA Personal data is processed in accordance with our Privacy Policy.

SECTION 11 – ERRORS AND INACCURACIES Occasionally, errors or omissions may occur in product information, availability, or pricing. We may correct these at any time and update information or cancel orders. We are not obliged to update information unless required by law.

SECTION 12 – PROHIBITED USE In addition to the restrictions already mentioned, the following is prohibited: (a) violations of legal provisions (b) inducing others to unlawful acts (c) infringement of local or international laws (d) interference with intellectual property rights of Fesoli or third parties (e) harassment, discrimination, or harm to others (f) dissemination of false or misleading information (g) transmission of malware (h) collecting personal data without permission (i) spam, phishing, or scraping (j) using the Website for morally questionable purposes (k) circumventing security features In case of violations, access may be restricted or terminated.

SECTION 13 – DISCLAIMER We do not guarantee that our services will at all times be uninterrupted, secure, or error-free. We make no promises regarding specific results from the use of the services. The entire service is provided without any express or implied warranties. Fesoli is not liable for direct or indirect damages, including loss of data or loss of profit. Statutory minimum standards remain unaffected.

SECTION 14 – INDEMNIFICATION You indemnify Fesoli and its employees, partners, and affiliates from all claims arising from breaches of these terms.

SECTION 15 – SEVERABILITY Should any provision of these terms be invalid, all remaining provisions remain in force.

SECTION 16 – TERMINATION All obligations incurred up to the termination date remain in effect. You may stop using the Website at any time. In the event of violations, we may terminate access without prior notice.

SECTION 17 – ENTIRE AGREEMENT These terms, together with our policies, form the complete agreement between you and Fesoli. Ambiguous wording shall not be interpreted to the detriment of the drafting party.

SECTION 18 – APPLICABLE LAW These terms are governed by the laws of Switzerland.

SECTION 19 – CHANGES TO THE TERMS The current version is always available on this page. By continuing to use the Website after changes, you accept the new terms.

SECTION 20 – RETURNS AND REFUNDS

Returns and Refund Policy

At Fesoli, we want you to shop with joy and confidence. We understand that sometimes an item doesn't quite fit or doesn't meet your expectations. That's why we make returns as easy as possible.

You have 60 days from delivery to request a return. Please make sure items are returned unused, in their original condition, and in their complete original packaging.

There are no restocking fees. To start a return, please send an email with your order number to info@fesoli.com.

Return shipping costs are the customer's responsibility. We recommend using insured or tracked shipping so your return reaches us safely.

Exchanges are available upon request. Please contact us at info@fesoli.com for this as well.

After we receive and inspect the returned items, we process your refund within 7 working days. Depending on your bank or payment provider, it may take a few additional days for the amount to appear in your account.

We look forward to continuing to offer you a pleasant shopping experience. If you have any questions or concerns, you can reach us anytime at info@fesoli.com.

SECTION 21 – CONTACT INFORMATION

Company name: Fesoli Address: Chem. des Serves 7, 1228 Plan-les-Ouates, Switzerland Email: info@fesoli.com

For fashion insights and trends, follow us on Instagram: @fesoli.ch.

Thank you for choosing Fesoli — a brand that combines fashion with awareness, clarity, and modern elegance.

Terms of service

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