Privacy policy
At Fesoli, we take great care in protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you visit our website http://fesoli.com/, place an order, or contact our customer service. By using our site, you agree to the practices described here. If you do not agree, we kindly ask you not to use our services.
Who we are Company name: Fesoli Address: Chem. des Serves 7, 1228 Plan-les-Ouates, Switzerland Email: info@fesoli.com
For fashion insights and trends, follow us on Instagram: @fesoli.ch.
Data we collect When you use our website, we may collect:
- Technical data such as IP address, browser type, and time zone
- Personal data you provide when placing an order, e.g. name, email address, phone number, delivery address, and payment information
- Information you share when contacting us, such as support requests
How we use your data We use your data to:
- Process and deliver your orders
- Provide customer service
- Protect our website and prevent fraud
- Personalise your shopping experience
- Send updates, offers, or marketing messages — only if you have given your explicit consent
Sharing your data We only share your data with trusted partners, such as:
- Payment service providers
- Shipping and courier companies
- Technical and marketing service providers such as Shopify
We never sell or rent your personal data.
Cookies Our website uses cookies to:
- Save your preferences
- Improve website performance
- Display content relevant to your interests
You can disable cookies in your browser settings, although some features of the website may then not function properly.
Your rights As a user, you have the right to:
- Access the personal data we hold about you
- Have your data corrected or deleted
- Restrict the processing of your data
- Receive a portable copy of your data
- Withdraw your consent at any time, including unsubscribing from newsletters
To exercise your rights, please contact us at info@fesoli.com.
Children's privacy Our services are aimed at adults. We do not knowingly collect data from individuals under the age of 18. If we receive such data, we will delete it immediately.
International data transfers If you are located in Switzerland, please note that your personal data may be processed or stored outside of Switzerland — for example in the United States — by our trusted partners such as payment providers, technology platforms, or shipping companies. We ensure that every data transfer takes place securely and complies with applicable data protection standards.
Data security and retention We take the security of your data seriously and only retain information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
Updates to this policy We may update this Privacy Policy from time to time. The current version is always available on the Fesoli website. Please check back regularly to stay informed.
Contact If you have any questions about this Privacy Policy, please contact us: Company name: Fesoli Address: Chem. des Serves 7, 1228 Plan-les-Ouates, Switzerland Email: info@fesoli.com
For fashion insights and trends, follow us on Instagram: @fesoli.ch.
Thank you for placing your trust in Fesoli. We are committed to protecting your data while providing a smooth and secure shopping experience.